2026-05-04 · 互市 HuMkt Team
How to File a Dispute and Get a Refund
If a seller does not deliver or delivers a faulty product, you can open a dispute. An admin will investigate and refund you if your claim is valid.
When to File
- Seller has not delivered within the dispute hours shown on the product page.
- Delivered credentials are dead / wrong / already used.
- Product is missing the features described.
How to File
1
Open Manual Orders from the avatar menu, or go to the order chat.
2
Click "Open Dispute" on the pending order.
3
Explain clearly what is wrong. Attach screenshots, error messages or test results in the chat.
4
Wait for admin review. Most disputes are resolved within 24 hours.
Possible Outcomes
- Refund: the order amount is returned to your balance.
- Replacement: the seller delivers a working replacement.
- Rejected: admin finds no fault from the seller (e.g. you changed the password yourself).
Open one dispute per order. Spamming disputes can result in your account being limited.